Privacy Policy

We have established the following privacy policy (hereinafter referred to as "this Policy") to protect the personal information of you (including business partners), and appropriately handle personal information based on this policy. The meaning of the terms used in this policy shall comply with the Act on the Protection of Personal Information (hereinafter referred to as the "APPI").

1. Personal Information We May Collect

We may collect the following personal information about you.
Information regarding identity verification
Name, address, postal code, gender, date of birth, phone number, email address, account ID and password, SNS account information, information related to public certificates such as driver's licenses and resident cards, etc.
Information on transactions
Information on transaction details and purchase history
Payment information
Information on financial institution accounts, information on payment methods, etc.
Information acquired when using the service
Online identifiers such as cookie IDs, your device information, location information, browsing history and other service usage status (including access logs, IP addresses, browser information, browser language settings, etc.), etc.
Other information
Information, etc. regarding inquiries and communications from you.

2. Purpose of Use

We use collected personal information in the scope necessary to achieve the following purposes of use.
For service registration and personal authentication when using the service, and for customer management
For delivery, provision and after-sales service of products, etc.
For billing for products and services
To prevent and respond to misconduct, etc.
For service maintenance and management
For research and analysis of marketing data, and consideration and implementation of marketing measures
In order to provide, solicit, advertise, or otherwise market the products and services of us or third parties in accordance with the interests based on the analysis of the customer's attributes and behavior history on the media of us or third parties
For the implementation of campaigns, sweepstakes, and questionnaires
For improving products, etc. and services, and for planning, researching and developing new products and services
For responding to inquiries and contacting customers
Provision to third parties by the method described in this policy
In addition, we will collect and use your personal information for business related to each of the above items at our group companies (TAKAOKA SEIHAKU Inc., etc.).

3. Third party provision

Except for the following cases, we will not provide personal information handled by us to third parties without the prior consent of you.
  • 1.1.
    When required by law
  • 1.2.
    When it is necessary for the protection of human life, body or property and it is difficult to obtain your consent
  • 1.3.
    When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain your consent
  • 1.4.
    When it is necessary to cooperate with a national institution, a local public entity, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations, and when there is a risk that obtaining the customer's consent interferes with the execution of the affairs
  • 1.5.
    When the following matters have been announced in advance, and we have notified the Personal Information Protection Commission
    • 1.5.1.
      Including provision to third parties in the purpose of use
    • 1.5.2.
      Items of data provided to third parties
    • 1.5.3.
      Means or method of provision to third parties
    • 1.5.4.
      Stop providing personal information to third parties at the request of the identifiable person
    • 1.5.5.
      How to accept the identifiable person's request
Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information shall not be a third party.
  • 2.1.
    When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use
  • 2.2.
    When personal information is provided along with business succession due to merger or other reasons
  • 2.3.
    When personal data is used jointly between specific individuals or entities and in which this fact, the items of the personal data used jointly, the scope of the joint users, the purpose for which the personal data is used by them, and the name of the individual or business operator responsible for the management of the personal data is, in advance, notified to the person or put in a readily accessible condition for the person

4. Shared use

We will jointly use personal information as follows.
Items of personal information to be jointly used
described in "1. Personal Information We May Collect"
Purpose of use of shared personal information
described in "2. Purpose of Use "
Range of joint users
Our group companies (HAKUZA Inc. / TAKAOKA SEIHAKU Inc.)
Manager of joint use
Our company (1-30-4 Moriyama, Kanazawa City, Ishikawa : Mina Takaoka, President)

5. Security control measures

We will take necessary and appropriate measures to prevent leakage, loss or damage of the personal information we handle, and to safely manage personal information. Please contact "7. Contact point for inquiries " for the security control measures taken by us.

6. Request for disclosure, etc.

Notification of purpose of use of retained personal data based on the APPI, disclosure (including disclosure of records provided to third parties), correction, etc. (correction, addition, deletion) or suspension of use, etc. (suspension of use, deletion, if you wish to stop providing personal information to a third party), please make a request to "7. Contact point for inquiries".
We will send you a request form prescribed by us.At this time, please also send the following documents in order to verify the identity of the claimant and identify the personal data held by the claimant or the record provided to a third party. Please note that the requester will be responsible for the cost of sending the request documents.
  • 1.1.
    If the requester is the identifiable person himself/herself
    • ・A copy of a document issued by a public institution such as a driver's license, health insurance card, or passport
  • 1.2.
    If the requester is an agent
    • ・Personal identification documents for (1) above
    • ・A copy of a document issued by a public institution such as the agent's own driver's license, health insurance card, or passport
    • ・In the case of a legal representative, a document that can confirm that he/she has legal representation (copy of family register, court order of commencement of guardianship, etc.)
    • ・Power of Attorney in the case of an agent by proxy
A fee of 1,000 yen (consumption tax included) will be charged for requests for notification of the purpose of use and disclosure of retained personal data.
In addition, if it is clear that the cost of implementing the disclosure, including the processing of the data to be disclosed, will exceed the amount, we will charge an amount equivalent to the actual cost according to the content of the request as a fee for implementing the disclosure. For this, we will inform you of the estimated fee separately in advance.
Please transfer the fee to our designated account. Please note that the transfer fee will be borne by the requester.
Answer method
For requests for disclosure, etc. received, we will confirm and investigate the content of the request, and for requests that require a fee, after confirming payment, we will notify the person in question by the delivery of documents, the receipt of electromagnetic records, or other methods prescribed by us (including the method of having the person come to our office and play back the video and audio on the spot).
Even if the request is made by an agent, we will respond to the person in question, except in cases where the request is made by a legal representative.

If there is a risk of harming the life, body, property or other rights and interests of the individual or a third party by responding to a request for disclosure, etc., or if there is a risk of significant hindrance to the proper implementation of our business, we may not be able to comply with your request. In such cases, we will notify you of the reason.

7. Contact point for inquiries

For any comments, questions, complaints, or other inquiries regarding the handling of personal information, please contact the contact below.
1-30-4 Moriyama, Kanazawa City, Ishikawa
Last updated: 31st March 2023
HAKUZA Official
HAKUZA Products
CHAYA cosme
HAKUZA Kin-no-Engiya
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